These Membership Terms & Conditions (the “Agreement”) govern your use of and participation in a Program (as defined in Join Hello Health Corp’s Terms of Use). This Agreement does not apply if you signed up for a Program through an employer. This Agreement incorporates by reference and shall be fully subject to our Terms of Use. All terms not defined herein shall have the meaning in our Terms of Use.
1. Membership Options.
- Join Hello Health Corp offers various Programs for membership (“Membership Options”), each with its own services and fees (“Membership Fees”). Any payment terms presented to you during the process of using or signing up for a Membership Option are deemed part of this Agreement. If Membership Fees are not paid when due, you may be terminated from the Program and no longer have access to the Services.
- You are solely responsible for payment of all Membership Fees. Join Hello Health Corp uses a third-party payment processor (the “Payment Processor”) to collect Membership Fees (your “Billing Account”). Processing of payments is subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. Currently, Join Hello Health Corp uses Stripe as our Payment Processor. You can access Stripe’s Terms of Service at https://stripe.com/legal/end-users and their Privacy Policy at https://stripe.com/privacy. Join Hello Health Corp is not responsible for any acts or omissions of the Payment Processor.
- By choosing to use or otherwise participate in a Program, you agree to: 1) pay Join Hello Health Corp, through the Payment Processor, the Membership Fees for the Membership Option you have selected in accordance with the applicable payment terms; and 2) you authorize Join Hello Health Corp, through the Payment Processor, to charge your bank, financial institution or credit credit card (your “Payment Method”) for all payments due. Join Hello Health Corp reserves the right to correct any errors or mistakes made by the Payment Processor even if the Payment Processor has already requested or received payment. Depending on your Payment Method, certain terms related to your payment may be set forth in agreements between you and your bank, financial institution, credit card issuer or other provider of your chosen Payment Method. If Join Hello Health Corp does not receive payment from you through the Payment Processor when due, you agree to pay all amounts due on your Billing Account upon demand. You must provide current, complete and accurate information for your Billing Account and promptly update all information to keep your Billing Account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date). If you do not maintain accurate Billing Account information then Join Hello Health Corp may continue charging you for any use of the Program under your Billing Account up and until this Agreement and your Program is terminated.
- Membership Fees are due in a single sum in advance; provided however that, if you qualify, you may finance your Membership Fees and make monthly payments through Join Hello Health Corp’s financing partner. You can learn more about our current financing partner, Affirm, at www.affirm.com/help.
- Some Membership Options may consist of an initial period, for which there is a one-time charge, followed by recurring periodic charges. By choosing a recurring payment plan, you acknowledge that such Membership Option has an initial and recurring payment feature and you accept responsibility for all recurring charges that you agreed to when purchasing your Program. You shall remain responsible for all applicable recurring charges in the event that your Program is terminated prior to its completion.
2. No Emergency Care; Certain Services and Items Excluded.
Join Hello Health Corp does not provide any urgent or emergency care services. If you ever have an urgent care need or medical emergency while participating in a Program, you must dial 911. Join Hello Health Corp does not provide urgent care or treat medical emergencies nor does Join Hello Health Corp offer or provide primary care services, or dispense any medications or supplements.
3. Direct Health Care Service.
The Program consists of a direct health care service; for clarity, it is not health insurance. Join Hello Health Corp does not participate with or bill commercial health insurance plans or federal health care programs such as Medicare or Medicaid. Your Provider(s) may recommend that you receive services not offered by the Practices (such as, for example, specialty services or diagnostic tests), but in no event will any Practice be responsible for any resulting medical bills or otherwise. If you have health insurance, your health insurance policy is a contract between you and your insurance company. It is your responsibility to know your benefits, and how they will apply to your benefit payments. Join Hello Health Corp assumes no responsibility to understand or be bound by the terms and conditions of any insurance plan or program. There is no guarantee that your insurance company will make any payment on or otherwise reimburse in any manner any fees or other costs or expenses you incur in connection with the Program or any other services you may have purchased.
4. Prescriptions.
- Although your Provider may prescribe certain medication(s) for you as part of your Program, the cost of any such medication is excluded from your Membership Fees.
- You understand and agree that as part of the Program services, Join Hello Health Corp may apply to a pharmaceutical company for a coupon or discount program for you or on your behalf and you consent and authorize Join Hello Health Corp to apply for, and take action necessary to complete such application, coupons or discount programs for you or on your behalf. If you, or Join Hello Health Corp utilize such coupon or discount program to reduce the out-of-pocket cost of your medication, then you understand and agree that you are subject to the terms and conditions of such coupon.
- Neither Join Hello Corp nor the Providers endorse any specific medication, pharmacy, or pharmacologic product. If a Provider prescribes a medication, the Provider may limit supply based upon good clinical practice and/or state regulations, and any medication orders will be based on the Provider’s informed medical judgment, the circumstances of the situation and best interests of the member. Join Hello Health Corp does not guarantee that any prescriptions will be ordered as part of your Program and/or through the Services. Providers will at all times exercise professional discretion and reserve the right to deny care and/or cancel any prescription due to actual or potential misuse of the Services.
- You agree that any prescriptions that you receive from a Provider are solely for your personal use as part of the Program and you will not share or distribute any medication to any other person. You agree to fully and carefully read all provided medication information and labels and to contact a physician or pharmacist with any questions about your medication. Join Hello Health Corp and the Providers fully honor patient freedom of choice and if you receive a prescription for a medication, you have the right to have any prescription sent to the pharmacy of your choice.
5. Participating in a Program.
Following your purchase of a Program, you must attend an initial appointment with a Provider and, if coaching is included in your Program, an initial coaching session. If you do not attend both your initial Provider appointment and your initial coaching session (as applicable), within 75 days of purchase, then Join Hello Health Corp may terminate your Program.
During your Program, you are expected to comply with additional Program requirements, including, but not limited to, the terms of your Join Hello Health Corp Commitment that is included in your Program curriculum which is incorporated by reference herein. You understand and agree that Join Hello Health Corp may modify or remove components of your Program and may suspend and/or terminate participation in a Program if you fail to comply with any of the requirements set forth in this Agreement.
6. Term and Termination.
Term. Join Hello Health Corp may, in its sole discretion, not accept this Agreement and return your Membership Fees to you. If Join Hello Health Corp accepts this Agreement, then the term of the Agreement (and your ability to participate in a Program) will begin on the date Join Hello Health Corp receives your Membership Fees and last for the length of the Program you purchased (the “Term”) unless terminated sooner by either party.
Termination. You may terminate this Agreement and your participation in the Program at any time by contacting [email protected]. Upon termination, you may be eligible for a refund as set forth in our Refund Policy, which is incorporated herein by reference. Join Hello Health Corp may terminate this Agreement and your Program, and/or modify or remove components of your Program at any time, if you fail to comply with this Agreement. In that event, you will not be eligible for any refund.
7. Entire Agreement; Amendment.
This Agreement sets forth the entire agreement between the parties regarding the subject matter hereof and supersedes all prior or contemporaneous oral or written agreements. Join Hello Health Corp reserves the right to change this Agreement at any time by providing prior notice through the Services and/or by sending an email to your email address of record. Notwithstanding the preceding, Join Hello Health Corp agrees that it will not change any provisions related to your Membership Fees retroactively. If you do not agree with the updated Agreement, you may reject it by emailing [email protected]; if you reject the updated Agreement, you will no longer be able to use or otherwise participate in the Program and your ability to obtain a refund shall be subject to our Refund Policy. If you continue to use or otherwise participate in the Program in any way after a change to this Agreement takes effect, that means you agree to the updated Agreement. Except for changes as described herein, no other amendment or modification of this Agreement will be effective unless in writing and signed by both parties.
Previous version of our Membership Terms & Conditions:
Applicable for members who purchased a Program prior to March 24, 2023.